How can we help?

Go to your dashboard → Settings → Chrome Extension section → click 'Reveal token' → copy the token → paste it into the extension popup and click Connect.

LinkedIn occasionally updates their page structure. Make sure you: (1) are on a LinkedIn people search page (/search/results/people/), (2) have refreshed the tab after installing/updating the extension, and (3) are using the latest version of the extension.

This means the content script isn't running on that tab. Hard-refresh the LinkedIn tab (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows) after reloading the extension in chrome://extensions.

Yes — a lead can be in multiple campaigns, but not two active or paused campaigns at the same time. Once a campaign is completed, the same lead can be added to a new campaign.

outreachKoi is designed to be safe. It runs entirely from your own browser using your real LinkedIn session and IP address — LinkedIn sees normal human activity. We enforce daily limits and randomised delays automatically.

Goal Mode uses Claude AI to manage the full conversation on your behalf. You set a goal (e.g. 'book a demo call') and the AI decides when to follow up, what to say, and when the goal has been achieved.

Go to Settings → Your Plan → click 'Manage subscription'. This opens the Stripe billing portal where you can cancel anytime. You'll retain access until the end of your billing period.

This was a scraping issue with LinkedIn's updated DOM. Make sure you're using the latest version of the extension (v1.1.0+). Update via chrome://extensions → reload the extension.